REPORT AN ISSUE
At Mbemi Village Resort, your comfort and satisfaction are our top priorities. If you experience any issue during your stay or while using our website, we encourage you to report it so we can resolve it promptly.
1. What Can Be Reported
You can report issues related to:
– Room conditions or maintenance concerns
– Cleanliness or housekeeping issues
– Booking or payment problems
– Website errors or technical difficulties
– Staff service concerns
– Safety or security issues
2. How to Report an Issue
To help us resolve your concern quickly, please provide:
– Your full name
– Booking reference (if applicable)
– Description of the issue
– Date and time the issue occurred
– Any supporting photos (if available)
You can report an issue through:
– Email: info@mbemi-resort.com
– Phone/WhatsApp: +237 694 033 824
– Front desk (for guests currently at the resort)
3. Response Time
We aim to respond to all reported issues within 24 hours. Urgent matters, especially those affecting safety or comfort, will be handled immediately.
4. Resolution Process
Once your issue is reported:
– Our team will review the concern
– Immediate action will be taken where possible
– You will be updated on the progress and resolution
5. Commitment to Improvement
All reported issues are taken seriously and used to improve our services and guest experience.
6. Feedback
After resolving your issue, we may follow up to ensure you are satisfied with the outcome.
We appreciate your cooperation and thank you for helping us maintain high standards at Mbemi Village Resort.