REFUND POLICY
At Mbemi Village Resort, we strive to provide a smooth and satisfying experience for all our guests. This Refund Policy outlines the conditions under which refunds may be issued.
1. Eligibility for Refunds
Refunds may be granted under the following circumstances:
– Cancellation made within the allowed cancellation period
– Overpayment or duplicate payment
– Inability to provide the reserved accommodation due to unforeseen circumstances on our part
2. Non-Refundable Situations
Refunds will not be issued in the following cases:
– No-shows (failure to arrive without prior notice)
– Cancellations made outside the allowed cancellation window
– Early departure after check-in
– Violation of resort policies
3. Partial Refunds
Partial refunds may be considered in certain cases, including:
– Shortened stays approved by management
– Changes in booking that result in a lower cost
All partial refunds are at the discretion of management.
4. Refund Processing Time
Approved refunds will be processed within 5–10 business days.
The time it takes for funds to reflect in your account may vary depending on your payment method or financial institution.
5. Method of Refund
Refunds will be issued using the same payment method used during the original booking, unless otherwise agreed.
6. Special Circumstances
In cases of emergencies, natural events, or other unforeseen situations, refund requests will be reviewed individually and handled fairly.
7. Contact for Refund Requests
To request a refund or for any related inquiries, please contact us:
Mbemi Village Resort
Email: info@mbemi-resort.com
Phone: +237 694 033 824
By making a reservation with us, you agree to this Refund Policy.