FAQ ANSWERS
🛏️ ROOMS & ACCOMMODATION
1. What types of rooms do you offer?
We offer a range of accommodations including Apartments, Suites, and standard luxury rooms designed for comfort, elegance, and relaxation.
2. What amenities are included in the rooms?
All rooms come with comfortable bedding, air conditioning, private bathrooms, complimentary Wi-Fi, a TV, toiletries, and bathtubs.
3. Are the rooms air-conditioned?
Yes, all our rooms are fully air-conditioned for your comfort.
4. Is Wi-Fi available in the rooms?
Yes, we provide free high-speed Wi-Fi in all rooms and public areas.
5. How often are rooms cleaned?
Rooms are cleaned daily, with fresh towels and toiletries provided.
📅 BOOKINGS & RESERVATIONS
6. How can I book a room?
You can book directly through our website using the booking form or contact us via phone or WhatsApp.
7. Do I need to pay in advance?
A deposit may be required to confirm your booking, depending on the room type and duration of stay.
8. Can I book for someone else?
Yes, you can make a reservation on behalf of another guest.
9. Can I modify my booking after confirmation?
Yes, bookings can be modified based on availability. Please contact us as early as possible.
💳 PAYMENTS & PRICING
10. What payment methods do you accept?
We accept Cash Payment and mobile money payments where applicable.
11. Are taxes included in the room price?
Yes, all displayed prices include applicable taxes unless stated otherwise.
12. Do you offer discounts or promotions?
Yes, we occasionally offer seasonal discounts and special packages. Check our website or contact us for current offers.
⏰ CHECK-IN & CHECK-OUT
13. What time is check-in and check-out?
Check-in starts from 9:00 AM or any other time of the day, and check-out is by 12:00 PM.
14. Can I request early check-in or late check-out?
Yes, this can be arranged based on availability and may incur additional charges.
15. Is there a 24-hour front desk?
Yes, our reception is available 24/7 to assist you.
👨👩👧 GUEST POLICIES
16. How many people can stay in one room?
Room occupancy depends on the room type. Extra guests may require additional charges.
17. Are children allowed?
Yes, children are welcome. We can provide extra beds or cribs upon request.
18. Are pets allowed?
Pets are not allowed unless prior arrangements have been made.
19. Is smoking allowed in the rooms?
No, all rooms are non-smoking. Designated smoking areas are available.
❌ CANCELLATION & REFUNDS
20. What is your cancellation policy?
Cancellations made within a specified period (e.g., 48–72 hours before arrival) may be eligible for a refund. Late cancellations may incur charges.
21. Will I get a refund if I cancel my booking?
Refunds depend on the cancellation timing and booking terms.
22. What happens in case of a no-show?
No-shows may result in a full or partial charge of the booking amount.
🍽️ FACILITIES & SERVICES
23. Do you have a restaurant on-site?
Yes, we offer a restaurant serving a variety of local and international dishes.
24. Is room service available?
Yes, room service is available during designated hours.
25. Do you have a swimming pool?
Yes, guests have access to our swimming pool.
26. Do you offer spa or wellness services?
Yes, we provide wellness treatments and relaxation services.
27. Is parking available?
Yes, we offer secure on-site parking for guests.
🎉 EVENTS & SPECIAL SERVICES
28. Do you have an event center?
Yes, we offer an event center suitable for weddings, conferences, and private events.
29. Can I book the resort for private events?
Yes, we offer customized packages for private functions and celebrations.
30. Do you offer decoration or event planning services?
Yes, we can assist with event setup and decorations upon request.
🚐 TRANSPORT & LOCATION
31. Do you offer airport pickup or drop-off?
Yes, transportation services can be arranged upon request.
32. How do I get to the resort?
We have a steady and active google map for directions on our website.
🔐 SAFETY & SECURITY
33. Is the resort secure?
Yes, we have 24/7 security and surveillance to ensure guest safety.
34. Are valuables safe in the rooms?
Yes, rooms are equipped with secure storage options for your valuables.
🌿 ECO / EXPERIENCE
35. Is the resort eco-friendly?
Yes, we promote sustainable practices and eco-friendly living.
36. Do you offer special romantic or honeymoon packages?
Yes, we provide customized experiences for couples and special occasions.